Terms & Conditions

GENERAL TERMS OF USE OF DEGAB.COM

SUBJECT

1. This document represents the general terms or conditions of use of degab.com, which regulate the rules for using degab.com.

DATA FOR THE ADMINISTRATOR OF DEGAB.COM

2.1. “DEGAB LTD” is a company with its seat and registered office at 32 Nikolaevska str. The administrative attributes of the company are UIC 206981334.

2.2. “DEGAB LTD” administers the electronic store degab.com, in the form of the site degab.com.

2.3. You can contact us at the above address or at the email address info@degab.com.

DEFINITIONS

3.1. Client – any natural person aged 18 or over, legal entity, or other legal entity, who creates an account on the store’s website, places an order, and concludes a distance sales contract through the site degab.com.

3.2. User – any natural person aged 18 or over, legal entity, or other legal entity, who has registered on the site for an account and who, by completing the account creation process and/or placing an order without registration, has agreed to certain clauses in the general terms section.

3.3. Site – the electronic store hosted at the web address degab.com and its subdomains.

3.4. Account – a section of the site formed by an email address and password, allowing the client to send an order and containing information about the client and the history of some of their actions on the site (orders, tax invoices, etc.). The client is responsible for ensuring all information entered in the account is true, complete, and up-to-date.

3.5. My cart – a section that allows the client to add goods they wish to buy at the time of adding them or at a later stage.

3.6. Order – an electronic document representing a communication form between degab.com and the client, through which the client declares to the seller, via the site, their desire to buy goods from the site degab.com.

3.7. Goods – any product on the site, including products mentioned in the order, provided by the seller as a result of a concluded contract.

3.8. Contract – the distance sales contract concluded between the seller and the client for the purchase and sale of goods through the site, based on and inseparable from these general terms of use of the site (“the Document”).

3.9. Content – all information on the site that is accessible via an internet connection and the use of a device connected to the internet. Content of any message from the client to the site and/or seller sent via electronic means and/or any other available communication means. Any information provided in any way by a site employee/associate and/or another seller to the client via electronic or other remote transmission means. The information on the site related to goods and/or services and/or applicable tariffs from the seller at a given time. Information on the site concerning clients related to goods and/or services and/or applicable tariffs from third parties with whom the seller has concluded some form of partnership agreements.

3.10. Commercial communications – any kind of communication sent via electronic communication channels (such as email, SMS, mobile push/web push, etc.), containing general and thematic information, information about similar or appropriate products to those purchased, information about offers or promotions, information about goods and services added to the “account/my cart” section or the “account/favorites” section, as well as other commercial communications such as market and consumer research.

3.11. Transaction – the action by the site to refund an amount paid by the client due to cancellation, termination, rejection, or non-conclusion of a purchase and sale contract through the site, carried out solely via bank transfer.

3.12. Specifications – all characteristics and/or descriptions of goods as stated in their description.

3.13. Review – a written assessment by the owner or user of a product or service, based on the reviewer’s personal experience and ability to provide qualitative comments and express an opinion on whether the product or service meets the manufacturer’s specifications.

3.14. Rating – a method of calculating the level of customer satisfaction with a particular product. The rating is expressed in the form of stars, with each product receiving a rating from one to five stars. This satisfaction level will always be accompanied by the client’s review of a particular product or service.

3.15. Comment – an evaluation or critical remark at the end of a review or another comment.

GENERAL PROVISIONS

4.1. The general terms of “DEGAB LTD” bind all Clients of the site.

4.2. Any use of the site means that you (a) have carefully read the general terms of use and (b) have agreed to comply with them unconditionally.

4.3. “DEGAB LTD” reserves the right to update and modify the site’s general terms periodically to reflect any changes in how the site operates and conditions or any changes in legal requirements. The document may be opposed to clients from the moment it is published on the site. In the event of such a change, we will publish the amended version of the document on the site, so please check the content of this Document periodically.

4.4. If any of the provisions of these general terms of use are found to be invalid or unenforceable, regardless of the reason, this does not entail the invalidity or unenforceability of the other provisions.

4.5. All goods, including those on promotion/discount, are sold and delivered while stocks last even if not explicitly stated on the site.

4.6. The site may contain links to other sites. “DEGAB LTD” is not responsible for the privacy policy of websites it does not administer or for any other information contained therein.

CONCLUSION OF A CONTRACT

5.1. The client declares their wish to order and purchase goods through the site by placing an order electronically, which is accordingly registered by them.

5.2. “DEGAB LTD” will send a notification to the client for registering the order in its system, which does not mean acceptance, confirmation, or commitment to its execution. This notification is made by “DEGAB LTD” via email or phone.

5.3. Therefore, the seller has the right not to deliver part or all of the goods or not to fulfill part of the order for various objective reasons, including but not limited to the exhaustion of their stock. In any case, “DEGAB LTD” notifies the client via email or phone. In such a situation, the only responsibility of the seller is to return any pre-received price of the goods.

5.4. The distance sales contract between the seller and the client is considered concluded upon receipt by the client of their email and/or SMS notification that the goods from the order are ready for dispatch or the service can be provided. Such a message contains a notification that the client will be further notified by the courier of the exact delivery date.

5.5. The distance sales contract concluded between the client and the seller consists of these general terms and any potential additional agreements between the seller and the client.

ONLINE SALES POLICY

6.1. Access to the site for order registration is allowed to any Client.

6.2. “DEGAB LTD” reserves the right at its discretion to restrict a client’s access to making an order and/or to one of the possible payment methods if the client abuses their rights in any way that is to the detriment of “DEGAB LTD” or a third party. In such cases, “DEGAB LTD” is not responsible for any damages the client may suffer or may suffer as a result of this action.

6.3. The client has the right to publish opinions about goods and to contact “DEGAB LTD” at the addresses specified in the “contacts” section of the site. Opinions or messages containing obscene words or inappropriate language will be removed from the site or ignored.

6.4. Communication with the seller can be made through direct contact or the addresses listed on the site in the “Contact” section.

6.5. In case of unusually high traffic on the internet network, “DEGAB LTD” reserves the right to require clients to manually enter validation codes of the captcha type to protect the information published on the site.

6.6. “DEGAB LTD” may publish advertising or promotional information about the goods for a certain period.

6.7. All prices of the goods on the site are final, announced in BGN (Bulgarian Lev) with included VAT and all other legally required taxes or fees.

6.8. All images on the site are intended solely to create a certain idea of the type of offered goods, and not to represent them accurately. Accordingly, some of the images of the goods on the site (static/dynamic images/multimedia presentations, etc.) may not correspond to the appearance of the respective goods. The seller will not be liable for such discrepancies.

Intellectual and Industrial Property Rights

7.1. The content, as defined in the “Definitions” chapter, including but not limited to logos, any graphic images or inscriptions, trade symbols, dynamic symbols, texts, and/or multimedia content on the site, are the exclusive property of DEGAB LTD.

7.2. DEGAB LTD retains all rights to the intellectual property related to the site, whether its own or obtained through contractual licenses or any other lawful means.

7.3. Nothing in the distance contract concluded between DEGAB LTD and the client shall be considered as permission from DEGAB LTD for the latter to copy, distribute, publish, provide to third parties, modify in any way any part of the content, including but not limited to the content of the trademarks, logos, multimedia content on the site, or product descriptions, including by introducing any external content to the site, removing signs indicating DEGAB LTD’s ownership of the content. The client is also not entitled to transfer, sell, distribute materials created by reproducing (copying), modifying, or publishing the content, except with the express consent of DEGAB LTD.

7.4. The client is entitled to use the content for commercial purposes only if they have obtained written consent from DEGAB LTD for this and only for the part of the content, in the manner and to the extent of its use, as well as within the time limits for which this consent is explicitly given. Any subsequent or different use of the content shall be considered a violation of the present contract between DEGAB LTD and the client and an infringement of the intellectual property rights of DEGAB LTD, which is entitled to seek the client’s liability for this.

7.5. Sending information to the client or referencing the content or parts of it by DEGAB LTD shall not be considered as consent by DEGAB LTD to allow the client to use the content or parts of it for purposes other than personal needs, regardless of the means of communication used by DEGAB LTD.

7.6. Any use of the content for purposes other than those expressly permitted in these general terms and conditions or in other explicit written consent given by DEGAB LTD is prohibited.

Order

8.1. The customer can place orders on the site by adding the desired goods to the shopping cart, following the steps indicated on the site to complete and submit the respective order.

8.2. Any item added to the cart can be purchased if available. Adding an item to the cart without completing the order does not result in order registration and automatic reservation of the item.

8.3. By confirming the order, DEGAB LTD confirms delivery of only the corresponding item in the registered order. Registering the order is not equivalent to its confirmation.

8.4. The customer is obliged and responsible to ensure that all data provided to DEGAB LTD in connection with the order is correct, complete, and accurate as of the date of sending the order. The customer authorizes DEGAB LTD to provide this data to the relevant marketplace seller when the order contains goods from the latter.

8.5. By sending the order, the customer authorizes DEGAB LTD or the seller to contact them in any possible way when necessary in connection with the order or the concluded contract.

8.6. The seller has the right to refuse to fulfill (cancel) the order placed by the customer, for which the customer should be notified. Cancellation of the order does not carry any responsibility or subsequent obligation of either party towards the other in connection with it, and neither party has the right to seek compensation from the other for its cancellation in the following cases: non-acceptance by the customer’s issuing bank of the transaction in case of online payment, execution of the monetary transaction which does not result in funds being credited to the seller’s account in case of online payments, the data provided by the customer on the site is incomplete and/or incorrect.

8.7. The customer exercises their right to withdraw from the distance contract within the period provided by the respective seller, which cannot be shorter than the statutory one. This period starts from the date of conclusion of the service contract and from the date of receipt of the purchased goods by the customer or a third party. The customer can contact in connection with their withdrawal from the distance contract with DEGAB LTD at info@degab.com or the phone numbers listed on the site. In this case, a courier sent by DEGAB LTD will collect the goods from the address specified by the customer.

8.8. The seller is obliged to refund the paid price of the distance contract from which the customer has withdrawn within 14 (fourteen) days from the date on which they received proof from the customer that the latter has returned the respective goods. The amount will be refunded as follows without any additional costs for the customer using the same payment method used by the customer for the initial transaction unless the customer has expressly agreed to use another payment method.

8.9. The seller has the right to delay the refund in cases of withdrawal from a concluded contract until the sold goods are received or until proof is received that they have been sent if the seller has not offered to collect the goods themselves, whichever event occurs first.

Privacy

9.1. The customer agrees that by providing any personal or other data to DEGAB LTD, it may be used by the latter for the following purposes: (1) maintaining the customer’s account, including registering orders, sending ordered products, fulfilling ordered services, invoicing, resolving disputes with customers regarding their orders, or reviewing their requests; (2) sending commercial messages, periodic notifications via email or SMS; (3) conducting market research, tracking and monitoring sales, and customer/user behavior.

9.2. The customer agrees to grant DEGAB LTD unlimited access to any materials and information sent to the seller through or in connection with the site, regardless of whether an order was placed and a transaction completed through the site. DEGAB LTD has the right to use, reproduce, publish, modify, transmit, and distribute this information or materials. The customer expressly agrees that DEGAB LTD may freely use and process for its purposes the ideas, concepts, or know-how provided by the customer in any way through or in connection with the site or actions/inactions taken through or in connection with the site. DEGAB LTD is not obligated to keep such received information confidential unless required by applicable law.

9.3. By providing their data to DEGAB LTD (including an email address), the customer expressly agrees to be contacted by DEGAB LTD or third parties who are couriers, partners of DEGAB LTD, and providers of marketing services, government, municipal or non-governmental agencies, or companies in the insurance or financial services sector, as provided by specific legislation, as well as other companies with which DEGAB LTD may develop joint programs for offering goods on the market, etc.

Commercial Communications

10.1. When the customer creates an account on the site or places an order, they consent to receiving commercial communications.

10.2. The customer may withdraw their consent given to the seller for receiving commercial communications at any time by contacting the seller.

10.3. Withdrawing consent to receive commercial communications does not automatically mean withdrawing consent to enter into this agreement.

10.4. After purchasing goods, DEGAB LTD will send the customer commercial communications regarding:

Suggestions for goods recommended to be used with the purchased goods or services.

The customer can unsubscribe from receiving commercial communications at any time as per Article 12.2 below, by clicking the unsubscribe link published in the commercial communications received from DEGAB LTD or by contacting DEGAB LTD for this purpose.

Billing – Payment

11.1. The prices of the goods listed on the site are final and include VAT and all other taxes and fees as per Bulgarian legislation.

11.2. The customer is required to provide all necessary information for issuing the invoice in accordance with Bulgarian legislation.

11.3. The seller will issue an invoice for the ordered and delivered goods based on the information provided by the customer.

11.4. DEGAB LTD issues documents in accordance with regulatory requirements for each payment for an order through which the customer has purchased goods offered on DEGAB LTD’s website. The customer agrees to receive such documents electronically, by uploading them to their account or sending them via email. If these documents are not accessible for more than 48 hours in the account or email, please notify us at info@degab.com.

11.5. For proper document preparation for the respective order, the customer/user must continuously update their account information. They must review the information specified in the respective order to ensure it is complete, accurate, and correct.

Delivery of Goods

12.1. The seller commits to delivering the ordered and purchased goods either personally or through a courier company to the address provided by the customer, which must be accessible by a delivery truck, or to the office of the courier company, depending on the customer’s choice. In the case of door delivery, the customer must specify the floor to which the products should be delivered in the address field of the electronic form on photoprops.online. Otherwise, the delivery will be made to the building specified as the delivery address if it is accessible by a delivery truck.

12.2. The seller will ensure appropriate packaging of the goods and the sending of accompanying documents. If by any chance a necessary document for the ordered product is not included in the shipment, please contact us at info@degab.com, and we will do our best to provide it as soon as possible.

12.3.

1. DEGAB LTD will deliver goods only within the territory of Bulgaria.
2. Delivery conditions for products offered by DEGAB LTD are available on the “Order Delivery” info page on the site.
3. The delivery cost, if any, will be visible once the desired product(s) is added to the cart.

WRITING REVIEWS AND COMMENTS

13.1. Writing reviews and comments can be done by the customer in the “reviews” section. The information provided can be both positive and negative and must relate to the characteristics and usage of a specific product.

13.2. At the time of submitting a review/comment on the website, customers grant DEGAB LTD an exclusive, perpetual, irrevocable, territorially unrestricted license and the right for DEGAB LTD to use, reproduce, modify, adapt, publish, translate, distribute, and display such content.

13.3. Each customer, when posting a review/comment in the specified sections, agrees to adhere to the following rules:

• Reference only the characteristics and/or usage of a specific product or service, avoiding information related to changeable aspects (e.g., price or promotional offers);
• Use only the Bulgarian language and write in Cyrillic script;
• Employ appropriate language, avoiding offensive or defamatory expressions that could affect the rights of third parties;
• Ensure that the information provided is realistic, accurate, non-deceptive, and compliant with applicable laws, including respecting the rights of others such as copyrights, intellectual property rights, licensing rights, or other property rights, advertising rights, or privacy rights;
• Use this service solely for communication or obtaining additional details regarding a specific product or service from the website, without making references to other companies promoting the sale and purchase of goods and/or services;
• Not provide or request, in any way or form, personal data (contact details, delivery address or residence, phone numbers, email addresses, personal and/or family names, etc.) or other information that could lead to the disclosure of such personal data;
• Not publish information and/or details regarding URLs (links) from other websites engaging in similar commercial activities as DEGAB LTD;
• Not insert reviews/comments/questions/answers containing promotional material;
• Not use reviews/comments/questions/answers as a means of communication with the seller; for this purpose, the seller’s contact details published on the website will be used.

13.4. In addition to a critically realistic evaluation, at the time of submitting a review, the customer should also provide a rating for the respective product or service. Reviews, along with their respective ratings, will influence the overall rating of the product or service, which will be represented by stars near the product. Thus, a review accompanied by a high rating will increase the overall rating, while a review accompanied by a low rating will decrease the overall rating.

13.5. When a customer reports that a review/comment/question or answer contains inappropriate content, DEGAB LTD carefully reviews this content to determine whether it violates the website’s terms of use. Published texts, photos, or videos are removed from the website only after verification by DEGAB LTD.

13.6. In case DEGAB LTD identifies repeated violations of these terms of use, it reserves the right to restrict the customer’s ability to publish reviews/comments/questions and answers in the “Customer Questions and Answers” and “Reviews” sections without being obliged to justify such action.

LIABILITY

14.1. The seller is not responsible for any damages suffered by the customer as a result of force majeure circumstances or those beyond the control of the seller.

PROCESSING OF PERSONAL DATA

15.1. Please review the privacy policy, which is part of this document and can be viewed here.

USE OF COOKIES

16.1. Please review the cookie policy, which is part of this document and can be viewed here.

FORCE MAJEURE

17.1. Neither party shall be liable for the non-performance of its contractual obligations if such non-performance is due to force majeure. Force majeure is an unforeseeable event beyond the parties’ control that cannot be avoided.

17.2. If within 14 (fourteen) days from the date of such event it does not cease, each party has the right to notify the other party that it terminates the contract without owing any compensation for any potential damages suffered.